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  • How long does a full restoration on items like handbags and sneakers take?
    Full restoration projects for items like handbags, sneakers, and accessories generally require a period of 3 to 6 months to complete. This timeframe allows us to meticulously restore and repair the item, ensuring the highest quality results.
  • How are repair prices determined?
    Our pricing is based on the craftsmanship and effort involved in the repair process. The value of the item itself doesn't determine the cost; rather, the amount of labor, skill, and time required to restore the item to its best condition. This ensures that every repair project receives the attention and dedication it deserves, regardless of the item's initial price.
  • Why do I need to bring my item in person for assessment?
    We understand the convenience of sending pictures via social media or email, but to ensure accurate information about your item's repair needs, it's best to have a firsthand look. Sometimes, visual details can be missed in photos, and seeing the item in person allows us to provide the most accurate assessment.
  • Why don't you take customer calls throughout the day?
    We're committed to delivering the best quality repairs, and that requires our team's undivided attention. Every call diverts our focus from our meticulous work. To ensure efficient communication, we've implemented a system to notify customers when their items are ready for pickup. This way, you'll know exactly when to swing by and collect your repaired item, maintaining the integrity of our work process.
  • Can I call to inquire about hours of operation, store location, and repair possibilities?
    Certainly! You can also find this information online through Google or our official webpage. Feel free to check our hours of operation and store address on Google or our webpage to assist you in planning your visit. This allows us to better allocate our time for hands-on work while providing you with the details you need.
  • What if my item is beyond repair?
    Unfortunately, there are cases where items are beyond repair, and we genuinely regret being unable to assist in such instances. Our business focuses on repair and restoration, and while we strive to tackle challenging projects, some items might be beyond what we can feasibly repair.
  • How long will you hold my order?
    All orders must be picked up within 60 days of completion. Pete’s cobblers bench is not responsible for any item after the 60 days.
  • When can I expect my order?
    The typical turnaround time for general repairs is a week and a half to two weeks. Restorations and larger projects will require at least 3 weeks to six months depending on the item.
  • When are my shoes ready?
    An email will be sent when your order is completed.
  • Do you offer expedited service?
    Expedited service is possible for smaller repairs but will have to be assessed in store and an additional fee will be charged for each item being expedited. Turn around time for expedited items varies depending on the order.
  • Do you offer valet services?
    Valet services are typically reserved for orders of $100 or more in services. To determine prices, adequate pictures of the items must be submitted via email before pickup. Valet drop offs and pickups are scheduled for Saturdays after 3:00PM.


If you have more questions or need further information about our services, our dedicated team at Pete's Cobblers Bench is here to assist you. We value your inquiries and are committed to providing the information you seek. 

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